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vnathank's avatar
vnathank
New member | Level 2
3 years ago
Solved

Otter.ai not importing audio files from Dropbox folder

I've been using third-party app Otter.ai connected to Dropbox for more than a year.

 

Since yesterday, audio files from the folder Dropbox/Apps/Otter are not getting imported by Otter for auto-transcription.

 

Dropbox is connected in Otter in Settings. No problem there

Dropbox Pro
Third Party Integrations
  • Rich's avatar
    Rich
    3 years ago
    vnathank wrote:

    Since yesterday, audio files from the folder Dropbox/Apps/Otter are not getting imported by Otter for auto-transcription.

    You'll need to contact the support group for Otter.ai. Dropbox simply provides the API that Otter.ai uses to connect to the server. It's Otter.ai that created the application so only they can support it. Dropbox cannot support third-party applications.

3 Replies

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    vnathank wrote:

    Since yesterday, audio files from the folder Dropbox/Apps/Otter are not getting imported by Otter for auto-transcription.

    You'll need to contact the support group for Otter.ai. Dropbox simply provides the API that Otter.ai uses to connect to the server. It's Otter.ai that created the application so only they can support it. Dropbox cannot support third-party applications.

  • LMas's avatar
    LMas
    New member | Level 2
    2 years ago

    Did you find a solution to this? 

    I'm experiencing the same issue.

    I think it might be a folder permission issue, but I'm not sure.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey LMas, sorry to see you're having this issue.

     

    Have you tried Rich's suggestion to see if you can get some more info?

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