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Forum Discussion
A current Family member wants to become the manager of a new Family account.
Hi, my team is using the Family Plan, but we want to change the Family Manager to another member.
The current Family Manager just canceled the Family Plan and the downgrade is scheduled for March 1st. And another member(who was the part of that Family Plan) is trying to subscribe to a new Family Plan. But just now, Dropbox said that he can't subscribe to a new plan because he is still a Family Member. Then does the member who wants to become the new manager needs to wait until March 1st or leave the current plan first and then sign up for a new one?
If that member signs up for a new family plan, will he starts with no data at all? We just want to keep all our existing files and change the manager. Should we back up everything before switching to a new family plan and then copy the files?
Please help me figure this out😂
- Nancy
Dropbox Staff
Welcome back to our forum, askmeerkat!
The member of the Family account that wishes to set up a new one should be able to leave the current Family plan with these steps.
While they’ll keep their own files/folders and anything that has been shared with them after leaving the plan, they’ll still lose access to the Family Room account and all of its contents.
However, since the current Family manager has cancelled the subscription, upon the downgrade, the remaining members should keep a copy of the Family Room, as mentioned here. So, you can re-upload them to the new Family account after that.
If you have any other questions though, please let me know.
