Charged for an account I haven't used in decades. How do I cancel and get a refund?

Hey there tamarvez - sorry to hear about this.

In cases like this, note that you can reach out to our support team directly through this form.

Just make sure to use an incognito window without signing into any Dropbox account and fill  in all the relevant information.

I hope this helps!

thank you so much! Will try that out today 

Sure thing tamarvez - let us know if anything else comes or if you need any further assistance. 

Hi Walter, do you know how long generally it takes for them to reply? It's been a week and I haven't received anything. 

This would depend  on the plan you're on and your support entitlement tamarvez 

Just to make sure it's routed properly, could you let us know your ticket ID so that we can look it up in our system too? 

I'm actually on a free plan. Not paid. I did not get a ticket ID but it did say my email went through. I did it in Ingognito mode

Hi tamarvez, you should've received a response within five minutes of sending your ticket. When you contacted support, did you provide an email address that you're able to access yourself?

If you used an inaccessible email, please could you resubmit your query on this page from an incognito/private browsing window.

eSo the problem is that the dropbox account associated with an email that no longr exists. So they asked me the email associated w the account and I put the AOL email which no longer exists. But in the body of the message I specifically said please contact me at my gmail account and I included the email in the body of the message bc the other one I provided connected w the account no longer works. Should I resubmit and do something different? 

Yes, when you submit your ticket, please put the email address you can access as the account email, and in the body of the message, mention the AOL email address. This way you'll receive the email to your current inbox.