I paid for a subscription, but my Dropbox account hasn't been upgraded

Thanks for the cooperation JonasZ - I've just followed up via email, so please take a look at your inbox and we'll take it from there.

Sure! That would be great! 

Interesting, thanks for letting me know JonasZ!

We might need to escalate your case to our advanced team, in order for them to rectify this. Can I reach out internally in order for this to happen?

Certainly, not a second Account.... You can see on this screenshot that I have plus, but it still tells me my storage is 2GB....

I dont have an transaction number on my card transaction Just this notice "Dropbox, checkdb.tt/cchelp"  That's All.

This Screenshot shows the same. Logged in with my Account showing Plus on the one screen and basic on the profile icon... Thats the screen that i get when i click on upgrade btw. The Red Notice says i already have plus...

Btw The notice that I used 2,1gb of 2gb storage just below the noice that I already paid for 2TB is just one of the best jokes I have seen this year so far :D I really hope this can be fixed soon.

Hi there, JonasZ let's jump right into this!

Can you try using our self-served look up tool to identify the email address associated with the charge for your upgrade?

It sounds like you might have created a new account, that's why I'm suggesting this route. 

Also, what do you see when visiting your plan page online?

Keep me posted, and we'll take it from there!

Same problem here. I purchased Plus for my brand new Dropbox Account and the storage has not been refelected, neither did i get acces to other support then this community. I feel deeply scammed. I purchased directy via the website and did not see any error message what so ever.

Hey Nathalie Rossen - sorry to hear about this. 

It sounds like you might have upgraded another account than the one you're looking at. How did you upgrade in the first place? Was it through the website directly or via the app store on a mobile device perhaps? 

Hi Nancy,

I have exactly the same problem. I bought 1 month of Dropbox Plus, but I still get the notification that I have to upgrade. I also saw a error message, but the money has been debited from my checking account. What do I have to do?

I have exactly the same problem. I bought 1 month of Dropbox Plus, but I still get the notification that I have to upgrade. I also saw a error message, but the money has been debited from my checking account. What do I have to do?

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DCWC20009 wrote:
I did. .. they aren’t able to help. I was told to contact the developer. 😞

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Oh bother. Apple are usually really good. 

One thing to try is request a refund if you are within the time limits? 

If over it is www.dropbox.com/support for help. BUT make sure you arent logged in here - so try and use an incognito window.