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I'm paying for a Plus plan, but it shows like I'm still on Basic.
I have a Plus account but used to have a basic account. I am being charged for the plus but when I sign in I get to a basic account and there is no support. I entered the billing information and it did not recognize it even though I was clearly billed. How do I get help to sort this out? Thanks
8 Replies
- Mark
Super User II
I am being charged for the plus but when I sign in I get to a basic account and there is no support
Make sure you are logged in to the right account. Its almost certain you have 2.
Have you used the credit card lookup tool? Do you pay with a card direct on the Dropbox website OR use Apple Pay etc.
I even tried putting the billing information from my credit card bill into the credit card lookup tool and it would not accept the information. I am unable to sign in to another account. It automatically opens in the basic account. It is really irritating that I am paying for a plus account and cannot get to it or get the support I am paying for!!
- Mark
You are going to need to log a ticket with support to ask what account you are paying for and under what email.
You can do it at www.dropbox.com/support while not logged in to Dropbox, even to here - its usually best to use an incognito window.
I upgraded a few years ago - I have been billed for a few years and cannot remember but I think it was as the Dropbox site directly. I have tried to follow Mark's advice but it always ends up in asking me to log in, then thinks I have the basic plan and there is no way to get help other than through various FAQs. I have tried everything I can think of, and would be really grateful to have an email. I have spent hours at this so far! Thanks for any help you can provide
Megan, I have been trying to respond to your email and I ended back in my account which they say is a basic account so I have not received any help. Can you reach me again please? THanks
