I'm paying for a Plus plan, but it shows like I'm still on Basic.

AOdance wrote:

I am being charged for the plus but when I sign in I get to a basic account and there is no support

Make sure you are logged in to the right account. Its almost certain you have 2. 

Have you used the credit card lookup tool? Do you pay with a card direct on the Dropbox website OR use Apple Pay etc.

I even tried putting the billing information from my credit card bill into the credit card lookup tool and it would not accept the information.  I am unable to sign in to another account. It automatically opens in the basic account. It is really irritating that I am paying for a plus account and cannot get to it or get the support I am paying for!!

You are going to need to log a ticket with support to ask what account you are paying for and under what email. 

You can do it at www.dropbox.com/support while not logged in to Dropbox, even to here - its usually best to use an incognito window. 

Hey AOdance thanks for posting here!

Please try out the steps that Mark suggested in order to open a ticket with our Support.

If you face any issues, let me know and I'll be more than happy to reach out via email, so that we can investigate further.

While you're at it, please clarify if you upgraded via the Dropbox site directly, or the mobile app?  

Thanks!

I upgraded a few years ago - I have been billed for a few years and cannot remember but I think it was as the Dropbox site directly.  I have tried to follow Mark's advice but it always ends up in asking me to log in, then thinks I have the basic plan and there is no way to get help other than through various FAQs. I have tried everything I can think of, and would be really grateful to have an email. I have spent hours at this so far! Thanks for any help you can provide

No worries AOdance! 😇

I just sent you an email! 📩 Reply back to me, and we'll take a look into this. 

Megan, I have been trying to respond to your email and I ended back in my account which they say is a basic account so I have not received any help.  Can you reach me again please?  THanks

Hey AOdance! I had a look into our system and I can see your last emails to Megan. 

Please rest assured that she’ll review all the details you’ve sent her and get back to you as soon as possible in the same email thread.