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Forum Discussion
Logged into an old account and couldn't find my files
I recently logged into an old account but my only archived that I left in it is missing. Why this happenend and how to recover the archive ?
I mention the account was not disabled or deactivate by Dropbox, just not used to log into that account.
4 Replies
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- Mark
Super User II
Why didn't they announce it?
Is it a way to recover it now ?They did and do - they issue multiple emails over many many months to people saying they are doing this. It is also within the terms of the account agreed when you sign up to Dropbox.
- Hannah
Dropbox Community Moderator
Hey forallatlantis, if you didn't receive an email informing you about an upcoming account deletion, the account probably wasn't deleted.
Have you tried searching for the missing files through the search bar at the top right of your "all files" page?
What did you see in the events page that Rich suggested?
Why didn't they announce it?
Is it a way to recover it now ?
Last login was in Oct 24, 2023
- Rich
Take a look at your Events page and look for any recent activity.
How long has it been since you last accessed the account? If it was idle for more than a year then the account would have been disable/deleted due to inactivity. Signing back in with the same credentials reactivates it as a new, empty account.
