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Forum Discussion
potential billing fraud
Hi,
In my bank account there is an amount debited by Dropbox and the info says: DB.TT/CCHELP
Does anybody know what this means?
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- Rich
Super User II
olaf_p wrote:
In my bank account there is an amount debited by Dropbox and the info says: DB.TT/CCHELP
Does anybody know what this means?It means there's a Dropbox account that's being charged to your bank. You can use the credit card charge lookup tool to identify the account you're being charged for. If this isn't an account or charge you're familiar with, you'll need to contact Dropbox Support directly.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
