We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

mcdazzler's avatar
mcdazzler
Explorer | Level 3
2 years ago

trying to add dropbox replay pro and i can not figure out how to purchase it

Every time i click on the purchase link it takes me to my subscriptions page and there is no option to purchase. I don't understand why i cant buy it

Dropbox Replay

3 Replies

Replies have been turned off for this discussion
  • Helen DBX's avatar
    Helen DBX
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hello mcdazzler 

    Helen from Dropbox here! Thanks for reaching out about the Replay Add-On. It's a super cool tool!
     
    Unfortunately, it’s not possible to purchase this with an Apple iOS subscription.  You could cancel that subscription and re-upgrade directly via Dropbox.com? 
     
    Find out how to cancel a Dropbox subscription purchased on a mobile device:
     
    I hope this helps. 
     
    Best regards, 
    Helen 
    The Dropbox Team
  • Graham's avatar
    Graham
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi mcdazzler,

     

    Thanks for taking the time to post here on the Dropbox Community and letting us know about this issue.

    I wanted to let you know about the Dropbox Replay group we launched earlier this year here on the Community. The group will be a great place to connect with some members of the Replay team and I'm sure they would be really interested to hear some feedback like this. You can join now by following this link and hitting the "Join Group Hub" button!

     

    Thanks again!
    Graham

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!