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Brookspollard's avatar
Brookspollard
Explorer | Level 3
2 years ago

Account and files are all gone

I woke up this morning and my entire dropbox account and files were gone. When I went to dropbox dot com it didnt recognize me and made me create a new account and now i cant access 14 years worth of things i need

Account Access
File access
Security
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Brookspollard, thanks for reaching out to the Dropbox Community.

     

    Can you give us a bit more info as to what you saw, when you tried to sign in to your account? Did you get an error message?

     

    Was your account part of a Dropbox Business team, by any chance?

     

    Keep me posted.

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