Email hacked

Hi there AmandaSchultz, sorry to hear about this.

Can you let us know more about the situation at hand so that we can assist further?

For example, are you having an issue with logging into the account in question or getting a specific error?

Any additional information is more than welcome, Amanda. 

YesI have an account and the email associated with the account is hacked 

I also know the password and when I try to log in it indicates it is not valid 

I need help to reset my account asap

Amanda Schultz 

In that case, may we reach out via email to the email address that's associated with your Community profile in order to have a better look internally, Amanda? 

I am not able to acess that email address 

I have obtained a new email address and would like get access to the account again 

Can you please provide me with how to connect 

Amanda 

You need to contact Dropbox support via www.dropbox.com/support. If you are a free user make sure when going to that link you are not logged in, at all - even to here. It may be easier to use an incognito window. 

Note that its possible you may not be able to regain access as access to email account is required to access Dropbox.

I have been able to get tech support to help regain access to my email account which now allows me into dropbox 

Thank you for your response