Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.
Forum Discussion
Solved
I can't log in to Dropbox neither with Google sign-in or my email via Firefox; I get an error.
When logging in with my Google account in Firefox, I get an error: "There was a problem completing this request." When I attempt to enter my email address, it says "Invalid email."
Yet if I log in with Chrome or a Firefox Private Browsing (Incognito) session, I am able to log in both with my Google SSO as well as my email address and password.
In the network tab each time I try to log in, I see a 401 error from the following API endpoint: https://www.dropbox.com/2/account/register_or_sign_in_with_1tap with the following response:
Investigating this I noticed that while I'm on the login form, my `__Host-logged-out-session` cookie's value is being changed repeatedly after the page loads. This appears to be happening due to background requests being made to endpoints such as:
- https://www.dropbox.com/jse
- https://www.dropbox.com/log/blocked
- https://www.dropbox.com/log/ux_analytics
...which are returning a `Set-Cookie` header containing a different value for this cookie in each request. I don't see this occurring in Chrome or my Firefox Private window.
I suspect this is why my cookie value is not being accepted during signin, but I'm not sure what to do about it. I've cleared my cookies for www.dropbox.com as well as in Google which prompted me to log into my Google accounts again. I also logged in on another browser and explicitly terminated all of my active browser sessions, but I am still seeing the same error.
Any suggestions for how I can get Dropbox login working in my primary browser again? I've never had this issue before. Thanks!
So I found a workaround: I went to about:support in Firefox to view the Support settings, and used the "Refresh Firefox..." option which deletes a bunch of saved browser data. After that I was able to log in normally.
I guess it must have been some cached thing somewhere in my browser, but I already tried deleting cookies. Maybe Dropbox uses some other storage I didn't fully clear out. At any rate, that got it working!
5 Replies
- Hannah
Dropbox Community Moderator
Thanks for bringing this to our attention, JessieArr.
Have you tried to clear your browser's cache, history etc. and to disable any add-ons and extensions you may have?
Certain add-ons and extensions can interfere with expected browser behavior.
Try to disable them, refresh the page and then try to sign in again and let us know what you see.
Thanks.
Good question - I have two browser extensions: Bitwarden and uBlock. I tried logging in with both of them disabled, as well as clearing all cookies, history, and restarting Firefox completely. No change, I am still seeing the error.
So, interestingly, that did work and allowed me to reset my password and log in. However I then tried to log out and back in, and got the same error. So it seems that password reset is working, but regular logins are not.
So I found a workaround: I went to about:support in Firefox to view the Support settings, and used the "Refresh Firefox..." option which deletes a bunch of saved browser data. After that I was able to log in normally.
I guess it must have been some cached thing somewhere in my browser, but I already tried deleting cookies. Maybe Dropbox uses some other storage I didn't fully clear out. At any rate, that got it working!
