Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

xenoumpa's avatar
xenoumpa
New member | Level 2
7 months ago

I can't sign in to the mobile app after resetting my password; there's an unknown error.

After changing the password in my account, I cannot log in with my account in the mobile app. I normally connect from a laptop and computer but not on my mobile phone (android).

I've made too many attempts and they all end up with the message ''Unknown error, please contact Dropbox customer support.

account access
Error Messages
Mobile

1 Reply

Replies have been turned off for this discussion
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    7 months ago

    Is your password really complex? 

    There was, at one point, issues with some really long complex passwords on Android phones. It may be worth making the password shorter while you connect and then change it again after you have. 

    Also check you only have 2 devices, at present, connected at https://www.dropbox.com/account/security 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!