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jcrawf's avatar
jcrawf
New member | Level 1
2 years ago

I sent an invite for others to join my Dropbox team, but they don't get the email.

Hello,

I tried sending invites to my team members but they haven't received any emails. We checked our spam and tried searching for emails from Dropbox to no avail.

We signed up for the Dropbox Business Plus plan for 4 team members. We wanted to try out the free trial before signing up. Does the free trial prevent invites?

dropbox business
emails
Onboarding

1 Reply

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey jcrawf, thanks for posting on our forum today. 

    Can you also add no-reply@dropbox.com to the email contacts of these users and then resend them the team invite?

    Other than that, I'd suggest checking with your IT department in case there's something that prevents those emails from reaching their inbox.

    Let me know if that helps at all.

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