cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't delete Dropbox installer from MacBook desktop

Can't delete Dropbox installer from MacBook desktop

ctb2
New member | Level 2

Hey everyone,

 

Having a bit of trouble deleting the dropbox installer after downloading the app onto my Macbook. (I cannot drag it into the trash or press the eject button without an error message popping up)

 

The first time around, I thought it was just an installation error on my part, so I went through the entire process of re downloading the installer and setting it up all over again. Now I have 'Dropbox Installer', 'Dropbox Installer 1', and 'Dropbox Installer 2' all lined up on my desktop. My assumption is that the installers can be deleted after a successful installation of the app.

 

The problem is, I cannot eject any of the installers because I keep getting the message that the Finder is still using it (even though I am not aware of this being the case). I went through the whole "go to the activity monitor and force quit the app" process. Every other forum page gives explanations on how to uninstall the app, which is not what I want either. I just want to get rid of the three dropbox installers on my desktop 😞 

 

Please help a confused soul, thank you!

1 Reply 1

Megan
Dropbox Staff

Hi @ctb2, welcome to our Community! 

 

It might sound trivial, but have you tried restarting your device at all? Can you sign out of the app, then try to delete the installers again?

 

Let me know more!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Megan Dropbox Staff
What do Dropbox user levels mean?