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Dropbox Finder integration no longer showing - macOS Big Sur 11.1

Re: Dropbox Finder integration no longer showing - macOS Big Sur 11.1

Flant
Helpful | Level 5

Because they just don’t care. They really don’t.

Re: Dropbox Finder integration no longer showing - macOS Big Sur 11.1

Sandrokan
Helpful | Level 5

I have now 23 conversations with dropbox.zendesk ... some have >100 messages.

Last messages are

 

DB: My name is ABCD, and I am a member of the Advanced Support team here at Dropbox. I just wanted to update you and let you know we're still working on this. I'll get back to you as soon as I have more information.

 

Me: ok

 

After a few days:

 

DB: Thank you for your reply. To help resolve the issue as quickly as possible, please send me a screen recording showing the issue. 

 

Me: sorry but this is quite offensive. Please read the previous email exchange with the help desk. I've been
debugging the issue with DB with months, sending literally hundreds of
messages and doing every kind of tests including reinstalling DB,
rebuilding the database, deleting cache etc. and at some point it was
admitted from the team that it was an issue with the software and you
were debugging it. I've asked for updates and the answer was "we are working on it"
Now I can't see any reason why you need to ask me to reproduce the
issue again. I'm not a beta-tester. Kind regards

--

Then I thought I was too rude. But maybe not that much, because...

 

DB: Thanks for your reply. My name is XYZ , and I will be helping you, while ABCD is out of the office. 
As I understand it the Dropbox desktop application isn't syncing, and the sync icons stay blue until Finder is relaunched. 
The engineers have informed me that due to the age of this issue, they need new information....

 

 

Please suggest an appropriate answer

 

Re: Dropbox Finder integration no longer showing - macOS Big Sur 11.1

mpelzsherman
Explorer | Level 4

I'm having this same issue, and the suggested workarounds aren't working for me. Has a general solution been found yet?

Re: Dropbox Finder integration no longer showing - macOS Big Sur 11.1

smithysmithy
New member | Level 2

Unacceptable. With all the troubleshooting now required just to get DB to work properly — and with poor product support to boot — I'll be moving my cloud storage to a DB competitor as soon as possible. 

Re: Dropbox Finder integration no longer showing - macOS Big Sur 11.1

Stirling Projects
Explorer | Level 4

This issue has continued with Monterey 12.5.1

Constantly having to either restart Finder - or reboot the computer. Tried some of the suggested fixes (turning off and on the Finder Extension) but nothing seems to fix it permanently. 

Re: Dropbox Finder integration no longer showing - macOS Big Sur 11.1

Jay
Dropboxer

Hi @Stirling Projects, just to confirm, have you tried reinstalling the Dropbox desktop application using this link?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: finder integration disappearing

Edouardd
New member | Level 2

Did not help at all.

Re: finder integration disappearing

Edouardd
New member | Level 2

Please, contact me here:

 

[email removed as per Community Guidelines]

Re: Dropbox Finder integration no longer showing - macOS Big Sur 11.1

Edouardd
New member | Level 2

Yes please:

 

[email removed as per Community Guidelines]

Re: finder integration disappearing

Edouardd
New member | Level 2

Do not work

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