Dropbox opens in File Explorer, Not in App

[LOPH]

I know this has been asked and answered by changing Open Folders in [Dropbox desktop app] under Preferences.

However, there is no such option to change in my Preference list. I can't find this option anywhere else. What am I missing?

[Rich]

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@LOPH wrote:

I know this has been asked and answered by changing Open Folders in [Dropbox desktop app] under Preferences. However, there is no such option to change in my Preference list.

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You should see the option on the General tab.

[LOPH]

Thanks for the prompt reply, Rich. 

I see this box when I use the app on my laptop, but the website view in my desktop PC browser doesn't look like this. See below. I can't find a way to open the app on the desktop. Dropbox is integrated into my Windows Explorer.

[Rich · Accepted solution]

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@LOPH wrote:

I see this box when I use the app on my laptop, but the website view in my desktop PC browser doesn't look like this. See below. I can't find a way to open the app on the desktop. Dropbox is integrated into my Windows Explorer.

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You can't make that change through the website. It can only be set within Preferences in the Dropbox application. If you have Dropbox syncing your files on the desktop, then you have the Dropbox application installed. Check your system tray (near the clock) for the Dropbox icon. It may be hidden. If so, click the ^ to show hidden icons.

[LOPH]

Thank you very much, Rich! You're the best!

[dillious]

Rich, you said the same thing twice and didn't address his issue. I am having the same problem. When I click on the Dropbox icon on my desktop (or taskbar) it opens Dropbox as an Explorer file. From my explorer window, I don't see any way to access my Dropbox profile, settings, sync settings, etc. I have watched multiple videos and the tutorials all show the same process, under which the window that you are directing to is not available. Care to explore this further? Thanks

[Titancaster]

Hey Dillious,

So at the bottom right (Taskbar) you should see the dropbox icon followed by version number

Click on that,

Then comes up a small window with all your files that have been added by you or shared by others, 

Top right of that is your profile icon,

Click on that,

There you will see preferences,

Now you can change whatever you like

[kengineer09]

Thank you! I was clicking and right-clicking on the Dropbox app icon in my system tray but I could not find that "Preferences" menu. I was looking for a "settings" gear icon or something similar. I never thought to click on the account badge and edit my user profile until you clarified that. 

[jnguyen]

I do not have the option to select where to open folders in. I don't know if it was removed in a specific update but the option needs to be put back. Here's what my preferences window looks like now.

[Walter]

Hi @jnguyen, thanks for joining the discussion here. 

I just wanted to mention that indeed, there was a recent change and, as of January the 17th, support for the desktop window ended.

Don’t worry though - we're continuing to support a great desktop app experience for you and your content is still safe with us.

You can still save, view, share, and access all your files with the Dropbox folder in Windows Explorer/macOS Finder, the taskbar/menu bar, on dropbox.com, and from the latest iOS and Android apps.

I hope this clears things up a tad and please let us know if you have any other questions.