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Can't See Folders from my Shared Work Dropbox in Finder

Can't See Folders from my Shared Work Dropbox in Finder

DaveYoungUK
Explorer | Level 4

Hi there,

I'm a fairly basic Dropbox user and have just had my company folders shared to me.

I can see them fine on Dropbox in my web browser and on the app in my iOS devices but in my MacBook's Finder window the top level folder appears to be completely empty.

Any thoughts on how I get visibility & access?

 

Dave

12 Replies 12

Jay
Dropbox Staff
Hi @DaveYoungUK, thanks for posting today.

Is the Dropbox desktop application showing up as up to date, or syncing?

What message do you see when you hover over the Dropbox icon in the menu bar?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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DaveYoungUK
Explorer | Level 4

Hi Jay, thanks very much for answering

 

the Dropbox app on my laptop is saying that its syncing my files, but its said that all day...

 

When I hover over the menu icon it says its up to date

 

D

 

 

Jay
Dropbox Staff
Could you try these steps to fix the hard links and permissions?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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DaveYoungUK
Explorer | Level 4

Thanks again for your reply Jay

I solved the issue after Dropbox support asked me to supply the following:

 

- Screenshot of what you see when you open your Dropbox desktop app preferences and then click the Synctab. Under Selective Sync, click Choose folders (Mac). It should display the folders in your Dropbox account. If your folders appear to be unchecked there, this means that they are online only and they are not saved on your hard drive.

 

The folders were unchecked and when I selected the ones I wanted they became visible in my Mac Finder window.

 

Hope this helps others.

 

Dave 

Jay
Dropbox Staff
Glad to hear you were able to resolve the issue!

Enjoy your week!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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DaveYoungUK
Explorer | Level 4

Cheers Jay!

Cissi
Explorer | Level 3

Har dropbox med fler medlemmar och jag har synkning på min dator. Jag kan inte se filerna längre när jag loggar in, det är tomt. Men de andra medlemmarna kan se sina.  Hur gör jag?

Megan
Dropbox Staff

Hej @Cissi, jag hjälper gärna till!

 

Har du kollat ditt konto online? Kan du av en slump se filerna där?

 

Syftar du också på en specifik delad mapp eller hela filerna på ditt Dropbox-konto?

 

Låt mig veta mer, så tar vi det därifrån!

 

PS: Jag har inkluderat en automatisk översättning av mitt svar ovan. Ber om ursäkt för eventuella misstag du kan hitta.

 

--

 

Hi @Cissi, I'd be happy to help! 

 

Have you checked your account online? Are you able to see any of your files there? 

 

Also, are you referring to a specific shared folder that's missing some files, or the entire content of your Dropbox account? 

 

Let me know more, and we'll take it from there! 

 

PS: I've included an automated translation of my response above. Apologies for any mistakes you may find. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Cissi
Explorer | Level 3

Hej!

Jag kan inte se filerna online på datorn men övriga medlemmar kan. Jag kan däremot jobba i mina mappar som jag synkroniserat med dropbox och de uppdateras online men inte så att jag kan se det när jag loggar in.

 

Hälsningar

Cissi

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    Hannah Dropbox Staff
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    Cissi Explorer | Level 3
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    Jay Dropbox Staff
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