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Re: I upgraded my account but it still shows as Basic
i recently upgraded to the 2tb and it took the $11.99 out my account instantly. In the app it’s still showing i’m basic account and i even went to restore purchases and still nothing . What do i do
55 Replies
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- Nancy
Dropbox Community Moderator
Welcome aboard the Community, lex2!
If l get this right, you upgraded your Dropbox account via the App Store on your mobile device, but you still appear to be on Basic, right?
After buying this subscription, did you perhaps receive a receipt from Apple confirming the purchase?
If so, let me know, and we’ll take it from there. - @nancy yes i upgraded from the actual dropbox app because it told me i have no space, yes i used my card and got a receipt in my bank saying 11.99 was taken from apple and if i go in my subscriptions on my phone it shows that i have a subscription with drop and i will be charged again March 29,2022 which would be the next month since i purchased it yesterday
- i only 2 accounts and i logged into both and it’s still says there basic accounts and that i should upgrade
- Can someone please help, i paid $11.99 for the 2tb upgrade and it’s not registering in my account, it still says basic. I upgraded through the dropbox app and don’t have any other accounts i got charged right away and in my apple subscriptions it shows that i’m subscribed to dropbox and the next payment will be in march. Yes it’s okay to email me i just want to get this resolved l [email removed as per Community Guidelines]
- I as well need some help [email removed as per Community Guidelines]
- MeganHi lil me, I'd be more than happy to help!
Do you face the same issue as the rest of the users in this thread?
If so, have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge?
Let me know more. I upgrade to dropbox plus my personnal acount on november 11th 2021 vía Apple app store, since that i receive monthly charges throught App Store but now four months later my account chance to basic again, in the plan section indicate that suscription was cancelled on december 11th 2021 and that is incorrect. Can someone please help me?.
Just for reference i have two dropbox accounts: the personnal linked to my personnal email and the business account paid by the company where i work and linked to my business email. The company is migrating to other supplier and is made change in Dropbox.
- Megan
Hi Esprit06, let's see what we can find on this!
As a first step, could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps?
In your Dropbox app, tap Account.
Tap on the gear icon at the top of your screen to access your settings.
Tap on Restore purchases, which should activate your last upgrade.
Keep me posted! Hello! I have a problem with payment. 2 hours ago I payed for a year Tarif for dropbox plus from my telethon. not by card - money was debited from the phone account. but the money still has not come to dropbox account. number of transaction 372299408711 - but dropbox can't find it. phone operator said money had been debited.
- Megan
Hi Anastasia7777777, how are you today?
According to your bank statement, was the charge made to Dropbox, iTunes, or Google Play?
Can you open your Dropbox app, tap on 'Account' then on the gear icon and then on 'restore purchases' to see if that helps?
Keep me posted!
You are Genius!!!!! the charge was made to iTunes
I did what You have advised and account saw payment. Thank You Very Much!!!!!!!!!!
I am having this exact issue - have been paying since April last year and now my dropbox is telling me it is full and that I am way over the storage limit. Please help?
- Hannah
Hey sophm, thanks for the nudge here.
Is it possible that you're paying for a different Dropbox account than the one you mainly use?
Also, how have you been paying for your Dropbox subscription? Directly through your credit cad or through iTunes/Google Play?
if you've been paying through credit card, you can try our payment lookup tool, to find the email address associated with the account you're paying for.
Let me know how it goes.
Hello, I am experiencing the same thing. Please help me.
Hello, I am experiencing the same thing. Please help me.
[removed per Community Guidelines]- Nancy
Hey Elijah12, I hope you’re doing well!
Can you please clarify which platform did you upgrade your Dropbox account from? Was it the Dropbox website or the App Store/Play Store instead?
Also, I’d recommend that you refrain from posting your email address here, since this is a public forum and anyone can see the info you upload.
Let me know when you’ve got more updates.
- Hi Nancy, thank you for your reply!
It was through the App Store, from an upgrade link that popped up within the IOS Dropbox app.
Thank you for the helpful info! - Nancy
No problem, Elijah!
In case you haven’t already tried these steps, can you give them a go and let me know if they help?
Aside from that, did you receive a receipt from Apple after purchasing your plan?
Hello, I also need help, I renew the annual subscription via Apple Subscriptions like todos los años. This time they will charge me but they will reduce me the dropbox storage space. Please help!!
- I upgraded Dropbox through App Store in IOS, but the app still says basic. I deleted, reinstalled, restored purchases. It all failed. Even though if I go to manage subscriptions in Apple settings it says I have Dropbox professional, in the app it says I have basic. When I go to upgrade in the app it says im already subscribed.
