Couldn’t communicate with a helper application - Desktop client

[fedeboraxx]

Hi there,

I've got a large file (100GB+) I'm trying to make available for offline access, but every time I try to get it, a pop-up comes up saying: 

Couldn’t communicate with a helper application.

Using latest dropbox on a Mac (with Ventura 13.2.1)

Thanks!

Fede 

[Nancy]

Hi @fedeboraxx! Thanks for posting this on our forum. 

Do you mind sending over a screenshot of the exact error message that you see on your end? 

Also, if you try to sync a smaller file locally via the desktop app, do you keep receiving the same error?

Let me know when you’ve got more updates.

[fedeboraxx]

Smaller files are fine, and here's a screenshot:

Thanks!

Fede

[Nancy]

Thanks for the screenshot as well, Fede!

Can you please clarify what’s the app version of the Dropbox app on your computer, as well as its current syncing status?

[fedeboraxx]

DB v 167.4.4719

Everything else syncing fine!

[Emmet]

Hi @fedeboraxx,

We just have a few more questions. Are you using the context menu to make the file available offline, clicking the cloud icon, or double-clicking the file to open it?

This will help us figure out the issue. 

Regards,

Emmet

[fedeboraxx]

Hi Emmet, 

I've tried both. Clicking on the cloud icon AND context menu -> make available offline

Thanks

[fedeboraxx]

AND double clicking on it.

[Emmet]

Hi @fedeboraxx,

We’d like to check what’s going on here, would you mind if we reached out to the email associated with your community profile to look into this further?

Thank you!

Emmet

[fedeboraxx]

sure!