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Can't view a list of folders in the mobile app on Android.
It is extremely frustrating to not be able to view the list of all folders in the mobile (android) app. I usually end up logging in on my browser just so I can find what I want. I know where to look, but I cannot remember all of the folders names. That's ridiculous to think I could!
I have spent a lot of time trying to get this figured out. Tried scrolling, tried wifi on and wifi off, looked for updates, restarted my phone, etc, over several months, nothing worked. Just *now* when I opened the Dropbox app on my android was I able to see all the folders. 🤦♀️🤷♀️ I don't know what is different about now, from even earlier this morning, but it seems to be working now.
6 Replies
- Rich
Super User II
It is extremely frustrating to not be able to view the list of all folders in the mobile (android) app.
You should be able to view all the content in your account through the Dropbox mobile app. That's its main purpose.
Are you saying there are folders in your account that aren't visible when you try to find them in the Dropbox mobile app?
Exactly what I am saying.
It doesn't matter which buttons I click or what I do, I cannot view all of the folders.
- Megan
Dropbox Community Moderator
Hey TBrasel , let's see what we can find about this together!
Would you mind clarifying your device's exact OS?
I'm assuming you're trying to locate your folders through your "Files" tab, is that correct? If not, feel free to clarify.
Are you not able to find them when you scroll there?
Let me know more, and we'll take it from there!
I have spent a lot of time trying to get this figured out. Tried scrolling, tried wifi on and wifi off, looked for updates, restarted my phone, etc, over several months, nothing worked. Just *now* when I opened the Dropbox app on my android was I able to see all the folders. 🤦♀️🤷♀️ I don't know what is different about now, from even earlier this morning, but it seems to be working now.
- Megan
Hi TBrasel , thanks for the heads up!
I'm glad things improved, and I was able to hopefully send some positive Dropbox energy your way.
I appreciate your updates on this, since they're going to help us and the users reading the thread get a full picture of the case. 😇
Definitely keep an eye on it, and let us know of anything else pops up. If you need something else, please let me know and I will be more than happy to help every step of the way.
Thank you!
- T_theresa_A
Community Manager
Hi TBrasel and welcome to the Dropbox Community. I am glad to see you got your issue resolved thanks to Megan and Rich 's assistance.
By the way, my name is Theresa, and you might see me popping up around the Community 👩💻. I absolutely love hearing from our members and learning how they use Dropbox in their daily lives 💙.
If you're open to sharing, I’d love to hear how you use Dropbox 💡. Who knows, you might inspire some helpful tips we can share with others or even spark ideas to pass along to our internal team! 🤗
T 😺 (Dropbox Community Manager)
