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ludarao's avatar
ludarao
New member | Level 1
7 months ago

Error when viewing .docx file, can't open.

 

 

I have this .docx file on dropbox, when I edit it with MS Word it totally normal (pic 1.). But when I preview it with dropbox it automatically arrange my collum width and make it like the (pic 2.) second picture here.

Any one can help me with it. My client is working on the Dropbox previewer file only.

1. Word orginal file2. Also that file on Dropbox Previewer

 

1 Reply

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    7 months ago

    Unfortunately the website previews are not perfect. There isn't a way to 'fix' this other than them download and view on a device with Word. 

    A work around for you could be to save and share as a PDF instead?

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