Getting a "File missing extension" error and I can't view my photos and videos

Hey Takota! I’m just checking in to see if Hannah’s suggestion helped with the issue you were having. 

Keep me updated.

Hi there, Takota, thanks for your post today - let's see how we can fix that!

So, just from what the error says, I understand that your files are missing their extension. A file extension is a string of characters at the end of a file name, for example, .png, .jpg or .mp4.

If the extension is missing, the Dropbox app/website or the program on your computer that plays these files, cannot open and play/preview them.

Can you rename the files in question to add the extension at the end and see if it helps?

Just add ".jpg" or ".png" at the end of the image files and ".mp4" or ".mov" at the end of the video files.

Let me know how it goes!