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genie kim's avatar
genie kim
New member | Level 1
7 months ago

Getting an error when recovering a subfolder of a team folder

Hello.
Dropbox team folder is in use.
I accidentally moved the subfolder inside the team folder to another location on desktop while using the desktop explorer, and it says I don't have permission to recover it again. What should I do in this situation?

3 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hey genie kim - sorry to hear you're having issues with this.

    Could you send us a screenshot of the exact error you're getting so that can have a visual too?

    Do you get the same results if you do this from the website instead? 

    Any additional information is more than welcome!

  • genie kim's avatar
    genie kim
    New member | Level 1
    7 months ago

    Thank you so much for your answer! I've been waiting for it!!

    Marked in orange is our team's dropbox team folder.

    I moved the folder that was originally here to the desktop folder outside the drop box.

    Like the green mark, there is a mark called the team folder.

    And on the dropbox web, it's as it is, but it seems to have only been moved on my pc.

    I'm trying to move that folder to where it was, and it doesn't move because I need permission. But I am the team manager.

    Even if I reboot the pc, it stays the same. I don't know what the problem is.😭

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    And what is the exact error you're getting when trying to move it back @jinkim?

    Also, can you clarify what is reported in your plan page

    If you're the team's admin, what settings have you set for Top-level content management?

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