'That didn't work for some reason' message

Hey there jll6881, sorry to hear you're having issues with this.

Could you please clear your browser's cache or try another browser, preferably with no extensions or plugins running and let us know if you still get the same error when accessing the shared links in question?

Thanks!

I've cleared the cache. I currently use Google Chrome and removed the 2 extensions I had. I tried Firefox and DuckDuckGo. I tried opening in another window as incognito. Didn't work

I will add that when I uninstall/reinstall each time I can access the links once. I am able to view the video link. Once I get out of the program or try another link, I get the error message. When I removed the extensions, I could view the video on the link once. Again, after I got out of the program or tried another link, I get the error message.  

Could you send us a screenshot of the exact error you're getting as well jll6881? 

Hey jll6881, sorry to jump in here.

Are all the browsers you tried updated to the latest version?

Yes. I just checked Chrome and it's up to date. I recently uninstalled the other 2 browsers because I like Chrome better, but those were up to date also. 

Hi jll6881,have you also checked with the owner of the file to see if they've deleted or moved it from their account since they first shared the link with you?
 

Yes. That was the first thing I did. She did not change anything. A few people in our group had the same problems as me a few weeks ago, but they just went away after a few days. It works for them now. I'm the only one in a group of 56 that is having problems.

Hey jll6881, can you let us know if you're supposed to have 'view only' or 'can edit' access to the link?

If you have 'can edit' access, do you have the content stored in your account?

And can you also add &dl=1 to the end of the link and ensure that the link is not being cut off when you copy it?