Accidentally deleted some documents, is there any way to recover them?

allenvor wrote:

Now the folders are visible on Dropbox but there are no visible files or recovery options that I can see, including back ups, deleted files, or Rewind options.

You've checked both the Deleted Files and Events pages?

Yeah. Nothing shows up in either of those pages

What do you see in your backups page, allenvor?

Hannah 

Does this mean that you see the desktop folders that you deleted, but they're empty?

What does the "show deleted files" option show?

Hannahthat's correct. nothing inside the folders and nothing shows up when I selected Show Deleted Files. I redownloaded/restored the files onto my computer and that was empty too

Thanks for checking, allenvor.

Can you check your "All files" page on dropbox.com, to see if you can find your Documents and Desktop folders there?

Also, on the computer you deleted the folders from, can you check if there's a "Files in Dropbox" or "My files in Dropbox" folder anywhere in finder?

HannahUnder All Files, I can see the folders but it takes me to my backups and there is nothing in them (like in the screenshot). I also cant find a Dropbox folder on my computer. I've sort of accepted that I won't be able to recover my files - let me know if you have any other ideas. Thanks!

Hey allenvor, have you also checked the Trash folder on your Mac device, and there’s nothing there? 

Do you see any “Files on my computer" or "Files in Dropbox” shortcuts on your local device that redirect you to your missing files?