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Forum Discussion
New Computer - all Word Docs Corrupt
I have set up a new computer. Downloaded the Dropbox desktop app, same as previous computer. I am running Office365. Now all Word documents that are stored in DP are showing corrupted. I can login to DP directly and open the document but when I try to open through my DP shortcut on file explorer. Word docs will not open directly.
The solution has been to open the document from DP and then re-save it on the computer in DP. So I still have access to the docs but it's very inconvenient.
Is there a solution that would allow my documents to all update at once and be available again from the file explorer shortcut?
1 Reply
- Rich
Super User II
I can login to DP directly and open the document but when I try to open through my DP shortcut on file explorer. Word docs will not open directly.
Are the files marked as available offline or are they online-only?
Right-click one of the files and select Make available offline, wait for it to sync and then open it. Does the problem continue?
