Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Pixiegrrl1701's avatar
Pixiegrrl1701
New member | Level 2
4 months ago

The original creation date of my photos changes after uploading them via the mobile app.

I have been using drop box for years and never had this issue.  When I upload photos from my phone to my drop box account using the app on my phone, the dates of the photos change to the date of upload, not the date taken.  Why has this changed?  How do I get the correct date of the photo?

Thank you for your time

2 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey Pixiegrrl1701​, thanks for posting on our forum.

    What you describe sounds like expected behavior, as stated in this Help Center article, as well. Only uploading via the desktop app will preserve the original creation date of the file.

    Since you mention this wasn’t happening in the past though, can you clarify when was the last time you uploaded a photo via the Dropbox mobile app and it preserved the original creation date of the photo? 

    Let me know.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey Pixiegrrl1701!

    A quick follow-up to our last message! Let us know if you still need assistance.
     

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!