You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

RPS61's avatar
RPS61
Explorer | Level 4
2 months ago

How can I check my storage on Dropbox?

Hello all,

Dropbox added me in a free trial I did not request. I had free 2 GB now they want $11.99/month for 2 TB. I am a sole user and will never need that. If I transfer some files elsewhere like my free Google Drive, how can I check my storage on Dropbox as I delete enough files to get back under 2 GB? Can I continue to use my free account then? How please. Thank you.


  • RPS61 wrote:
    Dropbox added me in a free trial I did not request. I had free 2 GB now they want $11.99/month for 2 TB.

    Dropbox can't start a trial for you on it's own. It simply can't do that. It requires input from you to be able to do that, though it's not difficult.

     


    ... how can I check my storage on Dropbox as I delete enough files to get back under 2 GB?

    You can see your usage on your Plan page.

     


    Can I continue to use my free account then?

    Of course. You'll want to make sure you cancel the trial first so you're not charged.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    RPS61 wrote:
    Dropbox added me in a free trial I did not request. I had free 2 GB now they want $11.99/month for 2 TB.

    Dropbox can't start a trial for you on it's own. It simply can't do that. It requires input from you to be able to do that, though it's not difficult.

     


    ... how can I check my storage on Dropbox as I delete enough files to get back under 2 GB?

    You can see your usage on your Plan page.

     


    Can I continue to use my free account then?

    Of course. You'll want to make sure you cancel the trial first so you're not charged.

    • RPS61's avatar
      RPS61
      Explorer | Level 4
      Thank you kindly. I am deleting files to get below 2 GB. When I try to delete folders with files I have shared to my email I do not get an option to delete folders. How can I do that please?
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Hey RPS61 - could you send us a screenshot of how this looks like on your end so that we can advise further? 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!