Forum Discussion

mainyl's avatar
mainyl
New member | Level 2
2 years ago

I keep getting emails that my Dropbox is full even though it's empty

I keep getting these emails that say "you’ve reached your storage limit" and "Your files have stopped syncing across your devices because your Dropbox is full".

 

In reality, my Dropbox is empty. When I log in and check my Subscriptions page, that also tells me that I am using 0 bytes.

 

There is something confusing though: I have Dropbox Basic which gives me 2 GB space. Still, the Subscriptions page tells me that I'm "using 0 bytes of 5.25 GB". What is that 5.25 GB?

 

 

Quota
Storage space

4 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry to hear about this, mainyl.

     

    Just to confirm, is the email address associated with your Dropbox account and the address that the email you mentioned went to, the same?

     

    Also, when was the last time you received this email?

     

    Let me know and we'll go from there.

  • mainyl's avatar
    mainyl
    New member | Level 2
    2 years ago

    Hi Hannah,
    Yes, I'm absolutely sure that it's the same email address. Last time I received that email was today 4 hours ago.

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi mainyl ,

     

    Thanks for reaching out to us.

     

    We truly appreciate your patience and want you to know that we’re aware of the issue you're experiencing.

     

    We'll update you as soon as we have additional information on this we can share.

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi mainyl,

     

     

    We have received information that this issue has been resolved; can you please confirm? 

     

    If you need any further help, please reach out to us.

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