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rjsnow's avatar
rjsnow
New member | Level 1
2 years ago

The desktop app on Windows isn't starting up, why?

I purchased a new computer and am running Windows.  When I start my computer a box pops up that says "Dropbox Can't Open".  It gives the error message of C:Users\Owner\AppData\Local\Temp\dropbox_error-r3btez.txt

I checked my firewall security and it is allowing Dropbox.  I have talked to Geek Squad and they could not find the issue.  Any suggestions on what the issue is and what I can do to fix it would be appreciated.

desktop
windows

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Weird behavior rjsnow.

    Would you mind trying to re-install the app once again? If this doesn't work, then I'd be happy to send you an email in order for us to have a closer look into this. 

  • rjsnow's avatar
    rjsnow
    New member | Level 1
    2 years ago

    Hi Megan,

    I re-installed the app, and the same thing happened.  Not sure if I am doing something wrong or not, but I have tried it twice with the same results.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for trying anyways rjsnow.

    I just sent you an email, in order for us to have a closer look into this, and possibly escalate your case to our Team. Thank you!

     

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