Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

bbowmanATL's avatar
bbowmanATL
Explorer | Level 3
18 days ago

I can't load files into Outlook from Dropbox mounted app

When trying to browse to a Dropbox file from Outlook I get the following error. The path cannot be traversed because it contains an untrusted mount point. How do I fix this?

 

desktop
Microsoft Office
Windows

3 Replies

Sort By
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    18 days ago

    Hi bbowmanATL, thanks for bringing this to our attention.

    How are you navigating to a Dropbox file via Outlook exactly? 

    Is this via a shared link, or a direct link to a local file on your computer? Are you trying to attach a file from the Dropbox folder into an email?

    This will help me to assist further!

    • bbowmanATL's avatar
      bbowmanATL
      Explorer | Level 3
      18 days ago

      Hey Jay! Thanks for the response. This is through "Attach File" and then navigating to the location through the File Explorer. However, the user can drag and drop the item to the email. Strange....

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        18 days ago

        Does this only occur for files in the Dropbox folder?

        What happens if you quit the Dropbox desktop application, and then try attaching files from the Dropbox folder?

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!