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mldahika's avatar
mldahika
Explorer | Level 3
2 years ago

The shared link I pasted into Power BI from Dropbox isn't updating

Hi,

I am currently able to connect the file from DropBox to Power Bi to create the visualization, but this is not updating to refresh the information.

 

Any ideas why this happens.

 

Thanks

5 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey mldahika, welcome to our Community! 

     

    Would you mind walking me through the exact steps that you follow on your end, in order to connect the file from Dropbox to Power BI? 

     

    Also, if you happen to have any screenshots of what you see on your end, feel free to attach them here, in order for me to have a visual too.

     

    Keep me posted, and we'll take it from there! 

  • mldahika's avatar
    mldahika
    Explorer | Level 3
    2 years ago

    Hi Megan,

    Thank you for the answer.

     

    I am following these steps:

    1. Select to share file by email, and copy the link that is given.

    2. Go to Power BI, and select the Web connector.

    3. place the link given, by replacing the last number from 0 to 1.

     

    This allowes me to piull the information ONCE, but not refresh.

     

     

     

     

     

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi from me too, mldahika! Can you open an incognito window on your browser and test the shared link there, while not being signed in to your Dropbox account? Is it working correctly then?

  • mldahika's avatar
    mldahika
    Explorer | Level 3
    2 years ago

    Hi, 

    Then in that case i get this.

    I am able to see the document in thebackground, but its asking me to log in.   if I ignore and click on the 'x', it allows me to see the document, and I am then seeing it only on viewing rights (not sure if thats relevant).

     

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for clarifying that for us mldahika 

     

    Since the link works fine, the issue is not coming from Dropbox. If you've ensured you're following these steps,  then you might need to contact Microsoft Support for further assistance. 

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