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I paid for a subscription, but my Dropbox account hasn't been upgraded
Hi, I paid for a subscription, but my Dropbox account hasn't been upgraded.
I upgraded in my dropbox account so there is no other mail. Also when I did pay, I saw a error massage on the screen.
I really need to send files today, so please help me. Because I payed 119,88 euro for nothing
16 Replies
- Nancy
Dropbox Community Moderator
Hi @Jill Wolff, I’m sorry to hear this happened. Let's have a look together.
From your post, I understand you upgraded directly via the Dropbox website. It wasn’t through iTunes or Google Play, right?
Can you also clarify the error message you received?
If you check your bank statement, is there a 12-digit transaction ID that you can see next to your Dropbox charges? If yes, I’d like you to use it on this page and let me know if the email address you see is the same as this one (just to rule any other possibilities out).
Keep me posted for any updates.
Hi Nancy,
From your post, I understand you upgraded directly via the Dropbox website. <- YES
Can you also clarify the error message you received? <- I did not take a screenshot..
If you check your bank statement, is there a 12-digit transaction ID that you can see next to your Dropbox charges? <- I don't see any 12-digits. only more...
Hope you can help.
- Megan
Hey @Jill Wolff, is it alright if I open a ticket for you, in this case?
I’d like to take a closer look into your Dropbox account, and see what may be happening.
Let me know!
- I am having the same issue except I purchased Dropbox Pro via Apple Store. I never received any error messages in Dropbox just my account is still under the basic free plan. HELP!
- Mark
Super User II
Have you tried to restore upgrades on the App Store?
Your best, and quickest way for help is via the App Store support centre itself here.
- I did. .. they aren’t able to help. I was told to contact the developer. 😞
- Mark
DCWC20009 wrote:
I did. .. they aren’t able to help. I was told to contact the developer. 😞Oh bother. Apple are usually really good.
One thing to try is request a refund if you are within the time limits?
If over it is www.dropbox.com/support for help. BUT make sure you arent logged in here - so try and use an incognito window.
I have exactly the same problem. I bought 1 month of Dropbox Plus, but I still get the notification that I have to upgrade. I also saw a error message, but the money has been debited from my checking account. What do I have to do?
Hi Nancy,
I have exactly the same problem. I bought 1 month of Dropbox Plus, but I still get the notification that I have to upgrade. I also saw a error message, but the money has been debited from my checking account. What do I have to do?
- Walter
Hey Nathalie Rossen - sorry to hear about this.
It sounds like you might have upgraded another account than the one you're looking at. How did you upgrade in the first place? Was it through the website directly or via the app store on a mobile device perhaps?
