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Forum Discussion
Can't delete my account because I logged in with Google
All I want to do is delete my account, but it won't let me - I logged in using google, so I don't have a password. The help document said there is supposed to be a button that says "Send Mail", but guess what - it doesn't exist.
I used to like dropbox and would recommend it, but making it this hard to delete an account is insanity, hence the username on this support forum I had to create just to get this stupid problem solved. Why? you can't call support, you can't e-mail support, and the support docs don't handle when the coding was screwed up from the git go.
All I want is out!
2 Replies
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- Megan
Dropbox Community Moderator
Hey ILoveKittens25!
Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.
- Hannah
Hey ILoveKittens25, I'm really sorry to see that you're having this issue.
The "send email" option would be available if you tried to delete your account through the Dropbox mobile app in iOS.
In this case, you can actually reach out to our support team for further assistance. To do so, open a private browsing/incognito window on your browser and go to this page.
Fill out the form, submit your request and let us know when you have your ticket number.
Thanks!
