We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

3 Replies

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago

    Gildaly negron wrote:
    I had and old acount with picture i can find

    How old is the account and when did you last access it? If the account was idle for more than a year, it would have been deleted due to inactivity.

  • Gildaly negron's avatar
    Gildaly negron
    New member | Level 2
    3 years ago
    I just saw the picture i even copy one of them . But now I don’t get accest to the acount
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Gildaly negron wrote:
    I just saw the picture i even copy one of them . But now I don’t get accest to the acount

    Why? We need more info here I'm afraid

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!