Forum Discussion

cferguson's avatar
cferguson
New member | Level 2
2 years ago

How can I deactivate an old Dropbox account, without access to the email?

I have an old Dropbox account from the high school, which was registered to my school email address. I keep getting emails and pop-ups on my laptop from that account and I'm sick of seeing it, especially since I never used it and want nothing to do with anything from my old high school. since it's been years since I've been in high school, that email has been deactivated and I do not remember the password for this account since I never used it. It's because of this that I am unable to figure out how to deactivate the account, and because I'm not a "subscriber," the "customer support" won't let me speak to an actual person to get this figured out. 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!