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Mikeywg's avatar
Mikeywg
New member | Level 2
25 days ago

"Too many incorrect attempts" error when trying to reset a password

Hi,

I need to reset my password for a Dropbox account but I keep getting this message.

I've waited over a day to try to reset it but still no luck.

Can someone open a ticket to investigate?

I can supply all relevant details.

Michael

account access
Passwords

3 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    24 days ago

    Hey Mikeywg, thanks for joining our Community.

    Are you still having an issue with this?

    Do you have access to the email address associated with the account in question?

    And have you tried to reset the password while connected to a different network/WiFi?

    Keep me posted.

  • Mikeywg69's avatar
    Mikeywg69
    New member | Level 2
    24 days ago

    Hi Hannah

    I tried to reset the password again and this time it worked!

    Sorry, I was a bit premature in raising this issue.

    Thanks for looking into this for me.

    Michael

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    24 days ago

    No worries, Mikey! I'm glad to see it's resolved.

    If you need anything else, just let us know.

    Have a great week ahead!

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