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Hh225's avatar
Hh225
New member | Level 2
9 months ago

Two factor login functionality is broken on mobile browser

Hello, I tries logging in after I received the email about how Dropbox was compromised. When I logged in (on chrome mobile), the website sent me a code to enter. When I pulled up my email to look at the code and then opened the website again, Dropbox was asking for my password again. I used my old password the first time and then a more recent password the second time. Both times I was able to login but the website never gave me a window to enter the security code. Why is it using two separate passwords databases? You guys have to salt and pepper the credentials to avoid this issue

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Thanks for posting on our forum today, Hh225

     

    Do you mean that you were able to use both passwords (the old one and the recent one) on the Dropbox website, and they were both accepted?

     

    Also, when you opened your email address, did you close the tab where the website was asking for the security code? 

     

    Let me know more info, and we’ll go from there.

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