Dropbox won't open "waiting to be linked to Dropbox account"

Chris S.7 · ‎03-09-2016

I'm on Mac OSX 10.10.5. I downloaded Dropbox from the main website. Followed the installation instructions. When I double-click on the Dropbox icon in my Applications folder, nothing happens - though, it says I can't trash the file, because it's 'open'. In the icon on my toolbar, it says "waiting to be linked to a Dropbox account", but when I click on the "Sign-in" option on the dropdown menu, nothing happens. When I go to Preferences -> Account, the Unlink Account button is grayed out.

Could you please help?

Thanks!

Chris

Ed · ‎04-06-2016

Hi all

Could you please try the following beta install:

[deleted link]

If it doesn't work, please try to install version 3.12.6 from the following link:

[deleted link]

Let me know if the issue persists.

Ed G
Community Manager @ Dropbox
https://dropbox.com/support

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View solution in original post

gpazmandi · ‎02-23-2018

@lluamco Thank you for the suggestion, but I didn't have problem with autostarting (which is managed with a file dropbox.desktop in folder /root/.config/autostart), the problem was that the dropbox daemon could not connect to the server.

@everybody

After some research solved the problem, so I will share my solution with the community.

To recall, the problem is that dropbox deamon can not connect to the server (it stays forever in this status):

Running the deamon from a terminal I get this error:

Looking at the error message ("no handler for https"), and after some research, I found that the problem was due to a missing handler for https in the URI folder (/root/Choices/URI/).

The fix is to run the following command in a terminal (as root):

ln -s /usr/local/bin/defaultbrowser /root/Choices/URI/https

After this you can open the menu with a right mouse click on the dropbox icon in the tray and select the option to connect to the server. A browser should open and you should be able to link to your account

Hope this can help somebody that has the same issue!

View solution in original post

Chris S.7 · ‎03-09-2016

I just uninstalled this version of Dropbox (quit out of the icon in the toolbar, then moved the icon in the Applications folder to the Trash).

I then clicked on the Install option in the drop-down menu by my name. I downloaded the Dropbox Installer (again) and followed the instructions However, it won't open, and gets stuck 'Downloading' (i.e. it doesn't move/make progress).

Please, help!

Thanks-

Chris

Greg s.26 · ‎03-15-2016

Same problem with respect to sign in and linking to my account. I've uninstalled/reinstalled multiple times. At no time does it ask me to log in. The app just sits there with a "Waiting to be linked to a Dropbox Account..." message. Nothing happens when I select "Sign in."

Laura M.35 · ‎03-21-2016

Same problem for me. I installed Dropbox 3.16.1 on Mac with OS X 10.9.5, it is always waiting to be linked to an account, but nothing happens if I try to sign in.

Help me please

Cameron H. · ‎03-25-2016

Having the same issue. When I click on "Sign here and get started" nothing happens.

Removed, restarted, re-downloaded, reinstalled, checked firewall settings, manual and auto ip addresses and dns's, wifi and LAN(via thunderbolt connector) Internet working fine.

DropBox please help!!!!

**EDIT: I just updated to El Capitan and it must have kick started it again as it is now working.

Rachel H.8 · ‎03-27-2016

Same problem for me. I installed Dropbox 3.16.1 on Mac with OS X 10.9.5, it is always waiting to be linked to an account, but nothing happens if I try to sign in.

where are the Dropbox people?!!!! We need help!

Mark · ‎03-27-2016

This is a user supported forum.

For Dropbox replies you need to request it via a ticket at www.dropbox.com/support and track at http://dropbox.zendesk.com

- - - -

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Chris S.7 · ‎04-01-2016

Hey Mark, I did what you suggested and started a ticket, and I got an automated response that basically told me to 'Google it'. Why even have a support department in the first place, if that's going to be the response...but I digress...

Jay H.6 · ‎04-03-2016

Seems like a lot of people are having the same issue with no solution in sight.

Frida M.1 · ‎04-05-2016

Same problem here, tried everything and not being able to link my computer to dropbox. Dropbox help was no help at all, only an automated response and no solutions. Installed, uninstalled, etc... useless and frustrating!

Dropbox won't open "waiting to be linked to Dropbox account"

Dropbox won't open "waiting to be linked to Dropbox account"

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