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MacOS Capture Folder not showing files

MacOS Capture Folder not showing files

mafiamarco
Helpful | Level 5
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I have two MacOS computers signed into the same dropbox account. Macbook1  stores captures in the Capture folder. Macbook2 does not, but its captures are saved to https://capture.dropbox.com/. I want both computers to save locally to their respective Capture folders and to DropBox. Is this possible ? How to set this up on Macbook2 ?

1 Accepted Solution

Accepted Solutions

mafiamarco
Helpful | Level 5
Go to solution

Uninstall ( with AppZapper) and updated to latest version fixed the issue. It would be really great to know where to find or generate logs and also have control over the Capture Folder So I could separate these out for multiple computers

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3 Replies 3

Walter
Dropbox Staff
Go to solution

Hey @mafiamarco, sorry to hear you're having issues with this.

 

Can you please let us know if you've installed the Capture desktop app on both of your computer and if so,  send us a screenshot of their status as shown in your menu bar?

 

This would help us assist further. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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mafiamarco
Helpful | Level 5
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Yes I have.

 

Mac1

Firefox - Re- MacOS Capture Folder not showing files - Dropbox Community 2023-05-15 at 5.06.11 PM.pngMicrosoft Teams - Atal and Ayush - Microsoft Teams 2023-05-15 at 5.05.02 PM.png

 

Computer 2

 

Firefox - PER ⭢ AUS; ELP ⭢ PER -- ITA Matrix by Google 2023-05-15 at 9.31.11 PM.pngFinder - -Users-marco-Dropbox-Capture 2023-05-15 at 9.32.53 PM.pngFirefox - File Upload 2023-05-15 at 10.01.11 PM.png

 

The screen captures of Mac2 are not showing in capture folder but are in the app.

mafiamarco
Helpful | Level 5
Go to solution

Uninstall ( with AppZapper) and updated to latest version fixed the issue. It would be really great to know where to find or generate logs and also have control over the Capture Folder So I could separate these out for multiple computers

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    mafiamarco Helpful | Level 5
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    Walter Dropbox Staff
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