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Otter.ai not importing audio files from Dropbox folder

Otter.ai not importing audio files from Dropbox folder

vnathank
New member | Level 2
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I've been using third-party app Otter.ai connected to Dropbox for more than a year.

 

Since yesterday, audio files from the folder Dropbox/Apps/Otter are not getting imported by Otter for auto-transcription.

 

Dropbox is connected in Otter in Settings. No problem there

1 Accepted Solution

Accepted Solutions

Rich
Super User II
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@vnathank wrote:

Since yesterday, audio files from the folder Dropbox/Apps/Otter are not getting imported by Otter for auto-transcription.


You'll need to contact the support group for Otter.ai. Dropbox simply provides the API that Otter.ai uses to connect to the server. It's Otter.ai that created the application so only they can support it. Dropbox cannot support third-party applications.

View solution in original post

3 Replies 3

Rich
Super User II
Go to solution

@vnathank wrote:

Since yesterday, audio files from the folder Dropbox/Apps/Otter are not getting imported by Otter for auto-transcription.


You'll need to contact the support group for Otter.ai. Dropbox simply provides the API that Otter.ai uses to connect to the server. It's Otter.ai that created the application so only they can support it. Dropbox cannot support third-party applications.

LMas
New member | Level 2

Did you find a solution to this? 

I'm experiencing the same issue.

I think it might be a folder permission issue, but I'm not sure.

Hannah
Dropbox Staff

Hey @LMas, sorry to see you're having this issue.

 

Have you tried Rich's suggestion to see if you can get some more info?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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    Hannah Dropbox Staff
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    LMas New member | Level 2
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    Rich Super User II
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