What will happen once I cancel my Pro trial

[pcss911]

Hi,

I am currently a user of the Basic plan, and through referrals, promotions, etc., I have amassed 21GB of storage.  I am considering upgrading to Pro, and wish to evaluate via the free trial period. 

My question is: if I don't continue with the Pro tier, and I do cancel the trial before it expires, I understand my plan will revert back to Basic, but I would like to learn in advance whether I can then expect to still retain all the extra storage (21GB) I've earned, and not get put back at the starting point of 2GB?

Also:  During the trial period, which allows for a longer term of version history than Basic - once using Pro, could I, for a given file that has more history than currently shows for me under the Basic plan, now go back as far as Pro allows, and restore from that?

Thanks so much in advance to whomever is able to help!

[Mark · Accepted solution]

Hi @pcss911 

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@pcss911 wrote:

My question is: if I don't continue with the Pro tier, and I do cancel the trial before it expires, I understand my plan will revert back to Basic, but I would like to learn in advance whether I can then expect to still retain all the extra storage (21GB) I've earned, and not get put back at the starting point of 2GB?

You'd go back to 21gb 🙂

While you are on Pro you'd actually have more as referral space doubles while you are paid!

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@pcss911 wrote:

Also:  During the trial period, which allows for a longer term of version history than Basic - once using Pro, could I, for a given file that has more history than currently shows for me under the Basic plan, now go back as far as Pro allows, and restore from that?

No, sorry. The extended version history would only work from the day you upgraded to Pro, and, would only last as long as you were a Pro user. So, it isnt possible to recover anything deleted from before today longer then 30 days ago.

[pcss911]

Thank you so much for your comprehensive (and **bleep** quick!) reply.  

So that I'm clear, given what I've described, there are no paid Dropbox options that will enable me to restore a file version going back more than 30 days as of today, even though it has years of history (just not in the last 30 days)?

[Rich]

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@pcss911 wrote:

So that I'm clear, given what I've described, there are no paid Dropbox options that will enable me to restore a file version going back more than 30 days as of today, even though it has years of history (just not in the last 30 days)?

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Correct. The length of the version history is determined by the plan you're on at the time the file is changed/deleted. Once 30 days has passed, previous versions of the file cannot be recovered.

[pcss911]

Many thanks again for the info!