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Hacked email address with no access to Dropbox

Hacked email address with no access to Dropbox

nikolagpetrovv
Explorer | Level 3

Hello, my email account was hacked 2 years ago and I realised that I had Dropbox with pictures. I want to delete the content inside this Dropbox account or even delete the Dropbox account permanentlly. What should I do?

3 Replies 3

Jay
Dropbox Staff

Hi @nikolagpetrovv, thanks for bringing this to our attention.

 

If an account hasn't been accessed for over 12 months, then it would be deactivated by Dropbox due to inactivity.

 

Since it has been 2 years ago, assuming the account hasn't been accessed, it would already be deleted by now.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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nikolagpetrovv
Explorer | Level 3
I want to be sure its deleted. Can someone from Dropbox confirm this?

Jay
Dropbox Staff

I’d recommend getting in contact with our support team directly to look into this matter in more detail. 

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link

 

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from. Thanks!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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