My account got disabled for inactivity without warning

[kaiser1304]

Yesterday, when I tried to access my account, it said the account had been marked as inactive even though I had only recently used it for work, I also did not receive a warning email to back up data. I hope dropbox will support me soon because this account has the data I need.

[Nancy]

Thanks for posting on the Community, @kaiser1304! Let’s have a look. 

Can you send me a screenshot of the error message you got? Please make sure to hide any personal info that may be showing first.

I’d also like you to check your Dropbox email address again (including your spam folder), and let me know if you see something now.

Finally, when was the last time you signed in to this Dropbox account? Is there any chance you have two different ones, and this one hadn’t been accessed in a while? 

Let me know, and we’ll take it from there.

[kaiser1304]

This is my login screenshot https://imgur.com/a/nLuDvJa

I have logged into this account very often, last week i uploaded many documents but i remember that friday was the last day i logged in. I checked mail carefully but didn't find any warnings

[Nancy]

Can you please attach your screenshot in this thread by clicking on the small camera icon above your message box? Due to security reasons, I can’t click on any links, I’m afraid.

[kaiser1304]

[Nancy]

Thanks for the screenshot! It seems like your Dropbox account was previously part of a Business team. Do you know who your admin is, so that you can contact them directly?

Also, have you opened any tickets with our support team about this, by any chance? If yes, I’d like you to send me your ticket number here, and I’ll have a look.

[kaiser1304]

Unfortunately I'm the admin of this team and my dropbox business just expired, the group members are asking me to register a new one but my account is locked so I can't do anything.

[kaiser1304]

My ticket is Ticket #23403942. Thanks for your help

[Walter]

Hey @kaiser1304 - thanks for the ticket ID and sorry to jump in here. 

I just wanted to mention that our team is aware of this and are currently investigating.

We'll let you know more as soon as we have an update!

[kaiser1304]

Thank you very much. Hope you will resolve this issue quickly.