cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How Do I See My Dropbox Support Tickets?

How Do I See My Dropbox Support Tickets?

gopani sandip
New member | Level 2

I got an email that my Dropbox app production request has received a reply but whenever I click on the link to access the ticket, it just brings me back to: https://www.dropbox.com/support/

 

I don't know what to do, I've been struggling to see the ticket and no luck and the reply content is not shown in the email.

1 Reply 1

Nancy
Dropbox Staff

Thanks for posting on our forum, @gopani sandip!

 

Is it possible to send over a screenshot of the email you received? If yes, please make sure to hide your personal info.

 

Even if you’re unable to see something on https://www.dropbox.com/support/, you should still be able to see your ticket number in your email’s inbox/spam folder. 

 

Let me know what you find.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Nancy Dropbox Staff
What do Dropbox user levels mean?