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Account erroneously locked because of "full storage"
My personal account has been locked for several months because Dropbox is claiming the storage is full. Their error is that I had a work account I was a team member of that was closed and deleted. So somehow they attribute those files which no longer exist as being my files. They're claiming I have something like 45GB on my Dropbox & I have less than 1 GB. I have paid for a Dropbox plan in the past but do not currently need to share a large volume of files but I anticipate that I will need to again soon. With errors like this and no easy resolution I am not exactly inclined to upgrade again.
Any assistance?
Thanks!
5 Replies
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- Mark
Super User II
They're claiming I have something like 45GB on my Dropbox & I have less than 1 GB
That is because the files are still in your Dropbox - the Team files are now part of your account. You need to delete them. OR you need to leave the team folders.
ALL files you see at www.dropbox.com/home are using your quota, not just your own personal ones.
Thanks but I would if I could. They do not exist. The account has been deleted. I cannot see the old account nor files. I have looked everywhere I can see & I can only see my personal account & <1GB of storage used.
- Mark
You may struggle as the Team hasnt actually then been deleted - if it was you'd have been removed from it.
The Admin may need to go in and remove you from it. See if https://help.dropbox.com/account-access/team-locked-state or https://help.dropbox.com/account-access/delete-member help.
Thank you. Will check it out!
