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Options's avatar
Options
Helpful | Level 5
2 years ago
Solved

Dropbox is not returning my unused space.

I have a basic free plan.  The first of November I was getting warnings that I was running out of space.  On November 6th I deleted .75 GB of old photos and Dropbox doubled the usage for this by copying it into the delete folder to hold for 30 day.  It has now been 30 days, the files are no longer recoverable but Dropbox has not return the usable space and still reports I am .75 GB over my limit.  What is my recourse?

Delete
Storage space
  • Options's avatar
    Options
    2 years ago

    I had never used the backup, but I did find a large backup from an external drive placed there by a shared user accidently.  Thank you.

2 Replies

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Deleted files do not use quota, so, as soon as you deleted those files you got the space back. 

     

    If you are still .75gb over you need to delete more. 

     

    Check www.dropbox.com/backups to see if that has any thing in it

  • Options's avatar
    Options
    Helpful | Level 5
    2 years ago

    I had never used the backup, but I did find a large backup from an external drive placed there by a shared user accidently.  Thank you.

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