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I have deleted all of my Dropbox files and my account is still over-quota.
I have deleted all of my Dropbox files and my account is still over-quota. How can this be corrected?
I have deleted all files I can see online and on my desktop and yet I am still over capacity.
There is no active backup in place. All posts related to this are shown resolved with zero offering of HOW except the repeated request to look at backups. I have none.
Most interesting is that the icon for further information indicates " files added to replay from dropbox do not use storage"....
And then this?! (And even with every image removes, every format in type cleared, and each tag tried on its own, as well as ZERO tags, still nothing (also error p (data-testid)
What now?
1 Reply
- Megan
Dropbox Community Moderator
Hi there, LizaLove thanks for posting here!
Can you also send me a screenshot of the message you see when hovering your mouse over the little "i" next to Replay, when looking at your account's storage?
I'm asking, because based on this Help Center article, Replay files count against your storage space, so it would explain why your account is over its allocated quota.
Keep me posted, and we'll take it from there!
