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Forum Discussion
Solved
My Dropbox is full but my local folder shows less used space.
Dropbox Plan
Basic
Device
Windows Laptop
Operating System/Browser (if using the web)
Windows 11
Dropbox App Version (if using the app)
230.4.8797
Dear Community,
I have had for quite a while now the notification that my drop box is almost full. So today I checked everything in my Dropbox folder on my laptop. Deleted old stuff and rechecked again.
Strange thing is it tells me I'm using 4,8 Gb of 5,8Gb space. But when I check the whole dropbox folder on my laptop under properties it says 1,33 Gb total. Also when I select all files under manage hard drive space I see the same number of 1,33 Gb. So where is this other 3,5 Gb hiding? Because especially if this wrong I cleary not close to being full.
Looking forward to any help with my issue.
Kind regards
You can delete backups at http://www.dropbox.com/backups :)
8 Replies
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- Megan
Dropbox Community Moderator
Hey MFranssen33, sorry to hear you're having issues with this.
Could you please let us know what exactly is reported in your account's plan tab?
Do you have any shared folders in your account perhaps? Can you check your Backup page, and let me know what you'll find there?
Keep me posted, and we'll take it from there!
Hi Megan,
thank you for your quick reply. I found out that is the Backup taking up 3,5 GB. I will look into this and hopefully manage to sort it out. If I don’t succeed I will come back to you about it. Thank you for now!
- Mark
Super User II
You can delete backups at http://www.dropbox.com/backups :)
Hi,
thank you for the guidance to the correct page. My problem now is that the delete buttons are light gray and not reacting when I push on them. At least not on my iPhone in the webbrowser. I can only check it out tonight on my laptop but for now it doesn’t seem to work.
Any idea why it is grayed out?
- Megan
Hey MFranssen33!
Does it give you the option to disable your Backup, before deleting it first or not?
I'd suggest giving it another go from your laptop too. If this doesn't work, don't hesitate to let me know.
Thanks!
- Neal
Community Manager
Hi MFranssen33,
While you look into this, I'd recommend that you, or any other Community members experiencing the same issue, read through our Storage Space FAQ page.
It covers "My account is empty but Dropbox says it's full".
I tried it from my laptop and now I got it worked out. Thank you for the help!
- Megan
Awesome news MFranssen33! 😇
Thanks for the heads up. Wishing you a great week ahead, and don't hesitate to reach out if you need anything else. 👩💻
