Referral shows as ineligible. What can I do?

Happy Monday joolsadams!

Sure thing. Our previous email was automatically closed by the system so I just sent you a new one. 

I'll see you there. Thanks! 

Hi Megan - I don't know if you could look in to my other son's referral? As far as we can tell he did all the right things, but it's also marked as inelligible. He swears he's never had Dropbox on his Mac until today, so I don't know what it is. His laptop wasn't second-hard. Kind regards, Jools 

Hey joolsadams!

No worries. I reached out to you via email in order for me to investigate further, and see if there's anything that we can do.

Reply back to me, and we'll take it from there. Thanks! 

Hi Megan - 

My son activated the referral at his college and installed the app on his Mac, so that should have been ok. I wonder if it's because it's a 2nd hand computer, even with a new install? Thanks also for the links. I've checked them with him and we think we have done everything!

Many thanks,

Jools

Hi joolsadams​, let's investigate further!

If a referral is showing as ineligible on the Dropbox site, then it should mean that the referral user attempted to activate the referral from the same network as yours. Could this be the case?

You can also check this section of Help Center for more info and this FAQ right here. Can you also confirm that they've tried these steps?

This will help me to assist further!

joolsadams wrote:

I've referred my son to dropbox and helped him sign in on his new (2nd hand, fresh MacOS install) laptop to help with his studies.

A fresh OS install wouldn't matter. If the laptop has ever had Dropbox installed previously, it would be ineligible for a referral. Additionally, if you're both on the same network it could trigger the ineligibility status.